OnlyWallet
Open web app

How can we help?

Fixes for the things people ask about most. Can't find your answer? Email beyondbasicstech@gmail.com.

Set up your vault

  1. Open app.onlywallet.in and tap "Continue with Google".
  2. Create a master password of at least 10 characters that the strength meter does not rate Weak.
  3. Write the 24-word recovery phrase on paper, then type the three words the app asks for.
  4. Connect Google Drive so your scans and files can be stored encrypted, or skip and connect later.
  5. Add your first document from Home, or upload a PDF or photo and check the fields it fills in.

Forgot your master password

  1. On the unlock screen, tap "Forgot password?".
  2. Enter your 24-word recovery phrase in order.
  3. Set and confirm a new master password. Your items and files are untouched.
  4. If the app says "That phrase does not belong to this vault", check each word and the order.
  5. Without the phrase there is no way back in. Nobody, including us, holds your key.

Google Drive is not connected

  1. Open Settings, then Google Drive, and tap Connect or Reconnect.
  2. Sign in with the Google account that holds your "OnlyWallet Vault" folder and allow access.
  3. If a file shows as missing, it may have been deleted from Drive. Use "Re-upload a replacement".
  4. If Drive is full, free up space in your Google account, then try again.
  5. To use a different Google account, choose "Move files to another Google account".

Reminders are not arriving

  1. Open Settings and check that Reminders is switched on, and that the category is on under "Remind me about".
  2. Check quiet hours. Notifications are held until the end of the quiet period.
  3. Allow notifications for OnlyWallet in your phone or browser settings.
  4. Make sure the item has a due date or expiry date, and that it is not archived.
  5. On Android, battery savers can delay alarms. Exclude OnlyWallet from battery optimisation.

Sign-in does not work

  1. OnlyWallet uses Google sign-in only. Use the same Google account you created the vault with.
  2. Allow pop-ups for app.onlywallet.in if the Google window does not open.
  3. Check your connection. "Could not sign in" usually means the Google window closed early.
  4. Signing in only identifies you. After it, unlock with your master password.

Changes are waiting or in conflict

  1. Tap the sync banner, or the Sync card in Settings, to open the Sync screen.
  2. Tap "Sync now" once you are online. Waiting edits are written automatically.
  3. For a conflict, pick "Yours" or "Theirs" for each difference, then "Save my choices".
  4. Or keep both versions as two items with "Keep both".
  5. In the web app, keep the tab open until queued uploads finish.

Need every feature explained? Read the step by step user guide.
Longer guides: Storing ID documents safely, Zero-knowledge encryption, Setting up emergency access.

Common questions

Can you reset my master password?

No. OnlyWallet is zero-knowledge, so we never have your master password or the key it unlocks. You can set a new password yourself with your 24-word recovery phrase from the unlock screen.

I lost my recovery phrase but I know my password. What should I do?

Your vault is fine, but you have no backup way in. The phrase cannot be shown again because it is never stored. Export an encrypted backup from Settings and keep it safe, and make sure you never forget the master password. To get a new phrase, you would export a backup, delete your account, create a new vault and restore the backup into it.

Where are my files stored?

In an "OnlyWallet Vault" folder in your own Google Drive. Each file is encrypted on your device before upload and named with a random id, so neither Google nor OnlyWallet can see what it is.

Is OnlyWallet available on Android and iPhone?

The web app at app.onlywallet.in works today on any phone or computer. Android and iPhone apps, and a Chrome and Edge extension, are coming soon. They use the same account and the same vault.

Why is a document still visible in my list after I deleted it?

Deleted items go to Recently deleted in the Vault tab for 30 days, so you can restore them. Choose "Delete now" to remove one straight away, or "Delete all" to empty the list.

Does OnlyWallet read my SMS or email?

No. Import bill only reads text that you paste or share into it yourself, and it reads it on your device. The text is not saved unless you switch on "Attach the original text".

How do I delete my account?

Open Settings, tap "Delete account" in the danger zone, enter your master password and type DELETE. Your vault data, your OnlyWallet Drive folder and your account are erased. See the Delete account page for details.

Still need help?

In the app, open Settings and tap "Contact support". Tell us your device, browser and what you were doing.

Never send your master password or recovery phrase. We will never ask for them.

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