Grievance redressal
If something has gone wrong with OnlyWallet or with how we handle your data, tell us. Here is who to write to and what happens next.
Effective 22 October 2026
This page sets out how Beyond Basics handles complaints, as required by the Digital Personal Data Protection Act, 2023, the DPDP Rules, 2025 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Grievance Officer
Grievance Officer / Data Protection contact, Beyond Basics
Bengaluru, Karnataka, India
Email: beyondbasicstech@gmail.com
Website: www.beyondbasics.global
What you can raise
- A request to access, correct, update or erase your personal data.
- Withdrawing consent, or nominating someone to act for you.
- A concern about how we collect, use, share or protect your data, including a suspected breach.
- A problem with a space, an emergency access request or a document link that involves you.
- A problem with the App or Website that we have not fixed through normal support.
Many requests are faster in the App: you can edit any record, export an encrypted backup from Settings, Backup, and delete your account from Settings, Danger zone.
What we cannot do
Your vault is encrypted with keys only you hold. We cannot read your documents, reset your master password or recover a vault whose master password and recovery phrase are both lost, even in response to a grievance. We can explain, correct or delete the data we are able to read, which is listed in the privacy notice.
How to write to us
- Email beyondbasicstech@gmail.com with the subject
OnlyWallet grievance. - Write from the Google account email you sign in with, if your complaint is about your account.
- Tell us what happened, when, and what you would like us to do.
- Add screenshots if they help, with sensitive numbers covered. Never send your master password or recovery phrase. We will never ask for them.
You can write in English or Hindi.
Our timelines
| Step | When |
|---|---|
| We acknowledge your grievance and give you a reference | Within 72 hours |
| We may ask you to verify your identity or for more detail | As soon as we need it |
| We resolve it and tell you what we did, or why we cannot act | Within 30 days |
| Legal maximum under the DPDP Rules, 2025 | 90 days |
If someone else stored your data
A family member may have stored your documents in their own vault or in a family space. That content is encrypted under their keys, so we cannot see or remove it. Please ask them first. If your email address appears in a space or an emergency access grant you did not agree to, write to us and we will help.
If you are not satisfied
After you have used this process, you can complain to the Data Protection Board of India under the DPDP Act (details are published by the Ministry of Electronics and IT at meity.gov.in). The Board generally expects you to raise the grievance with us first.
Related
- Privacy notice
- Delete your account
- Contact us for general help